Refund policy
Last updated: October 7, 2026
This Refund Policy applies to all purchases made at kiarawoman.com, operated by ENAREY DIGITAL GROUP SL, trading as Kiara Woman Health.
By placing an order, you agree to the terms set out below. This policy forms part of our Terms of Service.
1. 30-Day Satisfaction Guarantee
We stand behind our products. If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date.
This guarantee applies to both unopened and opened products, so you can actually try what you bought.
The guarantee is limited to one refunded order per customer and per household, and applies to your first purchase of a given product. Additional orders of the same product are covered by the terms in Section 3 below.
2. You Do Not Need to Ship Anything Back
Because return shipping costs frequently exceed the value of the item itself, requiring you to pay for that would not be reasonable.
For refund requests under our 30-day guarantee, no physical return is required. Once your request is approved, we will process your refund and ask that you dispose of any remaining product responsibly.
Please do not ship products back to us unless we have specifically requested it in writing. Items returned without prior authorization cannot be tracked to your order and may not be refundable.
3. Orders Outside the Guarantee
For orders that fall outside the 30-day guarantee — including repeat purchases of a product you have already tried — refunds are available for unopened, unused products in their original sealed packaging, requested within 30 days of delivery.
In these cases, we may request that the product be returned to our U.S. returns center. The return address and instructions will be provided by email once your request is approved. Where a return is requested, return shipping is at your expense unless the return results from our error.
Products that have been opened, used, or removed from their sealed packaging cannot be resold and are not eligible under this section, for health and safety reasons.
4. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us at info@kiarawoman.com within 7 days of delivery, including:
- Your order number
- A photograph of the item and its packaging
- A brief description of the issue
We will arrange a free replacement or a full refund, at your choice. No return is required.
5. Adverse Reactions
Discontinue use immediately if you experience an adverse reaction, and consult a healthcare professional.
Contact us at info@kiarawoman.com within 90 days of delivery and we will process a full refund, regardless of how much of the product has been used. Your health comes before our standard return window.
6. How to Request a Refund
Email info@kiarawoman.com with:
- Your order number
- The email address used to place the order
- The reason for your request
We aim to respond within 2 business days. Requests submitted through any other channel, including social media, may not be processed.
7. Refund Processing
Approved refunds are issued to the original payment method. We cannot refund to a different card, account, or person.
Once approved, refunds are processed within 5 business days. Your bank or card issuer may take an additional 5 to 10 business days to post the funds, which is outside our control.
8. Order Cancellations
You may cancel an order at no cost before it has been dispatched. Email us as soon as possible with your order number.
Once an order has been handed to the carrier, it can no longer be cancelled, but it remains covered by the 30-day guarantee in Section 1.
9. Undeliverable and Refused Packages
If a package is returned as undeliverable due to an incorrect or incomplete address provided at checkout, or because delivery was refused or the package was not claimed, it will be returned to our U.S. returns center. Once received, we will refund the product value, less any return-to-sender fees charged by the carrier.
Please check your shipping address carefully before completing your order. Address corrections after dispatch are not always possible.
10. Lost Packages
International shipments may show limited tracking updates while in transit — this is normal. If tracking shows no movement for 15 business days, if your order has not been delivered within 20 business days of dispatch, or if a package is marked delivered but you have not received it, contact us at info@kiarawoman.com.
We will open an investigation with the carrier. Where a package is confirmed lost, we will send a free replacement or issue a full refund.
11. Promotional Items and Bundles
Where a product was purchased as part of a bundle, multi-pack, or promotional offer, refunds are calculated on the actual amount paid, not on the individual list price of the items.
If a refund brings your order below the threshold that qualified it for a discount or a free gift, the value of that benefit may be deducted from your refund.
12. Subscriptions
If you have an active subscription, you may cancel at any time from your account or by emailing info@kiarawoman.com.
Cancellation must be received at least 48 hours before your next scheduled billing date to prevent that order from being processed. Orders already dispatched remain covered by the 30-day guarantee.
13. Chargebacks
If you have a problem with your order, please contact us first. We resolve the large majority of issues within a couple of days, and a chargeback filed before contacting us is slower for everyone.
Chargebacks filed without prior contact may result in the suspension of future orders.
14. Your Statutory Rights
Nothing in this policy limits any right you may hold under mandatory consumer protection law in your place of residence, including any statutory right of withdrawal or any remedy for products that are faulty or not as described.
Where mandatory local law provides you with more favorable rights than this policy, those rights apply.
15. Contact
ENAREY DIGITAL GROUP SL
Trading as: Kiara Woman Health
Registered office (not a returns address): Calle Pintor Vilar 1 bis, Esc. B, 2 - 46010 Valencia, Spain
Email: info@kiarawoman.com
Website: kiarawoman.com
Spanish Tax number: B93755312