Shipping policy
Last updated: October 7, 2026
Order Processing Time
All orders are processed within 1–3 business days. Orders placed after 4:00 PM ET will begin processing the following business day. Orders are not processed on weekends or U.S. federal holidays.
During periods of high order volume, processing may take an additional 1–2 days. If your order is significantly delayed, we will contact you by email.
Shipping Rates & Delivery Times
Free Standard Shipping on every order — duties and import fees included.
- Shipping cost: FREE, no minimum order.
- Delivery time: 10–15 business days after your order ships.
- Total estimated time from order to delivery: approximately 2–3 weeks.
Your order ships from our international fulfillment partner on a Delivered Duty Paid (DDP) basis. All customs duties, import taxes and clearance fees are prepaid by us — you will never be asked to pay anything upon delivery.
Delivery windows are estimates measured from the date of shipment, not the date the order is placed, and may be affected by factors outside our control, including customs processing, carrier network delays and weather.
Shipping Confirmation & Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking information may take up to 48 hours to become active in the carrier's system, and may show limited updates while your package is in international transit — this is normal.
We will also email you updates while your order is on its way.
Where We Ship
We currently ship to all 50 U.S. states and Washington, D.C.
We are unable to ship to U.S. territories (including Puerto Rico), military addresses (APO/FPO/DPO), or P.O. Boxes. Please provide a physical street address at checkout. Orders placed with a P.O. Box address may be cancelled and refunded.
Sales Tax
Any applicable state and local sales tax is calculated and displayed at checkout based on your shipping address.
Delivery Delays
Delays occasionally occur, particularly during customs processing or peak seasons. If your order has not arrived within 20 business days of shipment, please contact us at info@kiarawoman.com and we will investigate and help resolve it.
Lost, Stolen, or Misdelivered Packages
Lost or missing packages. If your order appears to have been lost in transit, contact us at info@kiarawoman.com with your order number and we will help investigate.
Packages marked "delivered" are sometimes left in a safe location, with a neighbor, or held at a local post office. Please check around your property, your mailbox area, and with household members and neighbors before contacting us.
If tracking shows your package as delivered but you have not received it, you must notify us within 7 days of the delivery scan date. This allows us to file a claim with the carrier within their investigation window. Claims submitted after 7 days may not be eligible for replacement or refund.
Carriers may provide proof of delivery, including delivery scans, GPS confirmation, or a photograph taken at the delivery location. We may rely on this evidence when reviewing "delivered but not received" claims.
Where applicable, we will open an investigation with the carrier. Decisions regarding replacement or refund are made once the carrier investigation concludes or when sufficient evidence is provided.
Stolen packages. We are not responsible for packages stolen after confirmed delivery. If you believe your package was stolen, we recommend filing a report with your local law enforcement and contacting us so we can assist with carrier documentation.
Incorrect or Incomplete Shipping Address
Please ensure your shipping address is correct and complete at checkout, including ZIP code and apartment, suite, or unit number. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
Address changes can only be accommodated before the order has been processed. Please email us as soon as possible at info@kiarawoman.com. Once an order has shipped, we cannot reroute it.
If a package is returned to our U.S. returns center due to an incorrect or incomplete address, we may:
- Reship the order (additional shipping charges may apply), or
- Issue a refund for the products only.
Refused or Unclaimed Packages
If you refuse delivery of a package, or if a package is not claimed at a carrier facility and is returned to our U.S. returns center, a refund for the products will be processed once the package has been received and inspected. Any return-to-sender fees charged by the carrier may be deducted from the refund.
If you no longer want your order, please contact us before it ships so we can cancel it at no cost.
Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery and include clear photographs of the outer packaging, the inner packaging, and the affected items so we can resolve it as quickly as possible. Please retain all packaging materials until the claim is resolved.
Returns
All returns are handled through our U.S. returns center. Please do not send items to our registered office address. To start a return, email info@kiarawoman.com with your order number and we will send you the return address and instructions.
Our Refund Policy contains detailed information on eligibility, timeframes, and procedures.
Contact Information
Our customer service team is available Monday through Friday, 9:00 AM – 4:00 PM ET.
Email: info@kiarawoman.com
Registered office (not a returns address): Calle Pintor Vilar 1 bis, Esc. B, 2 - 46010 Valencia, Spain
Kiara Woman Health is a trademark of ENAREY DIGITAL GROUP SL, registered office at Calle Pintor Vilar 1 bis, Esc. B, 2 - 46010 Valencia, Spain. Spanish Tax number: B93755312.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.